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#03 Tier 1Tier 2

Active Listening in the Workplace

Goal: Today we'll explore how active listening builds stronger relationships, reduces misunderstandings, and improves collaboration in any workplace or classroom environment.

After This Lesson You’ll Be Able To

  • Tier 1 (9th–10th Grade): Identify what active listening means and practice using listening skills in short conversations.
  • Tier 2 (11th–12th Grade): Apply active listening strategies in professional or team-based discussions and reflect on how listening impacts outcomes.

1. Kick-Off (2-3 min)

Prompt: Think about a time when someone really listened to you — what made it feel that way? What were they doing (or not doing)?

Goal: Activate awareness of listening as a skill rather than a passive action.

2. Core Concepts (5-7 min)

Listening SkillWhat It MeansPractice Moves
Paying Full AttentionBeing mentally present; not thinking ahead or multitasking.Put devices away, face the speaker, and make eye contact.
ParaphrasingRestating what the speaker said to show understanding.“So what I hear you saying is…”
Nonverbal CuesUsing body language to show interest and empathy.Nod, smile, maintain open posture.
Questioning for ClarityAsking short, respectful questions to deepen understanding.“Could you tell me more about that part?”
Avoiding InterruptionsWaiting until the speaker finishes before responding.Count to two before replying.

Mini Demo: Instructor pairs with a student to show one example of poor listening (distracted, interrupting) and one of active listening (eye contact, paraphrasing). Ask: “Which version felt more respectful or productive? Why?”

3. Guided Work Time (12-15 min)

Tier 1 — Partner Practice: “Listen and Repeat”

  • Partner A speaks for one minute about something they enjoy doing.
  • Partner B practices active listening: no interruptions, eye contact, short paraphrase at the end.
  • Switch roles.

Reflection Prompt: “How did it feel to be listened to?”

Tier 2 — Role Play: “Team Check-In”

  • In small groups, assign roles: Team Lead, Team Member, Observer.
  • The Team Lead explains a short problem (e.g., missed deadline).
  • Members respond with clarifying questions and paraphrases before giving input.
  • Observers use a Listening Rubric to note behaviors:
  • Maintained focus
  • Used paraphrasing
  • Asked clarifying questions
  • Avoided interruptions

4. Reflection (2-3 min)

Exit Ticket (Schoology or Paper):

  • What specific listening skill did you use today?
  • How could strong listening make someone more effective at work or in school?

Reinforcement Notes (Instructor)

  • Emphasize that listening earns trust and influence.
  • Encourage use of listening phrases in group projects (“If I’m hearing you right…”).
  • Connect this skill forward to WBL #4: Constructive Feedback & Growth and #7: Clarity in Communication.