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#03

Active Listening in the Workplace

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Work Order — Lesson #03
Stage Time Purpose & Activity Instructor Notes
1. Kick-Off 2-3 min Prompt: "Think of a time someone really listened to you—what made it feel that way?" Discuss how listening is an active skill. Ask a few students to share examples. Highlight emotional connection and focus.
2. Core Concepts 5-7 min Present five listening moves: • Paying Full Attention • Paraphrasing • Nonverbal Cues • Questioning for Clarity • Avoiding Interruptions Model two versions with a student—one distracted, one engaged. Ask which felt more respectful.
3. Guided Work Time 12-15 min Tier 1: Partner Activity "Listen and Repeat" — Partner A speaks for one minute; Partner B listens and paraphrases. Switch roles. Tier 2: "Team Check-In" Role Play — groups practice introductions or feedback using a Listening Rubric (focus, paraphrasing, clarity). Circulate and give feedback on posture, tone, and eye contact. Reinforce how nonverbal cues show respect.
4. Reflection / Exit Ticket 2-3 min Prompt: "What specific listening skill did you use today?" and "How could strong listening make someone more effective at school or work?" Collect responses to gauge understanding. Reinforce the idea that listening builds trust and teamwork.

Objectives

  • Define active listening and identify its key components.
  • Demonstrate specific listening strategies in peer or team settings.
  • Reflect on how strong listening impacts teamwork and communication outcomes.