Work Order — Lesson #24 | Stage | Time | Purpose & Activity | Instructor Notes |
| 1. Kick-Off | 2-3 min | Prompt: "Which emotions can get in the way of good decisions?" | Encourage honesty—anger, frustration, anxiety. Write top three on board to revisit later. |
| 2. Core Concepts | 5-7 min | Define Self-Awareness, Empathy, Self-Regulation. | Instructor Modeling: Act out a short "conflict" (e.g., missed deadline). Show reactive vs. controlled responses. Ask: "Which version leads to problem-solving?" Highlight posture, tone, and pause time. |
| 3. Guided Work Time | 12-15 min | Tier 1: "EQ Response Chart" – identify three emotions and write one healthy vs. unhealthy response for each. Tier 2: "EQ Simulation Workshop" – read a case of team conflict, identify emotional triggers, and draft a Response Plan outlining how to use awareness, empathy, and regulation. | Provide short written case (e.g., "team member takes credit for your work"). Coach on perspective-taking. Ask: "How would you respond, not react?" Encourage written reflection. |
| 4. Reflection / Exit Ticket | 2-3 min | "Why is EQ as valuable as technical skill?" | Emphasize that EQ builds trust and career longevity. |
Objectives
- Identify emotions that affect workplace behavior.
- Apply self-awareness, empathy, and regulation to manage conflict.
- Reflect on how EQ supports leadership and collaboration.
Preparation: Select or print a 1-paragraph conflict scenario; optional: demonstrate tone control visually (voice level, stance).