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#24

Emotional Intelligence in the Workplace

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Work Order — Lesson #24
Stage Time Purpose & Activity Instructor Notes
1. Kick-Off 2-3 min Prompt: "Which emotions can get in the way of good decisions?" Encourage honesty—anger, frustration, anxiety. Write top three on board to revisit later.
2. Core Concepts 5-7 min Define Self-Awareness, Empathy, Self-Regulation. Instructor Modeling: Act out a short "conflict" (e.g., missed deadline). Show reactive vs. controlled responses. Ask: "Which version leads to problem-solving?" Highlight posture, tone, and pause time.
3. Guided Work Time 12-15 min Tier 1: "EQ Response Chart" – identify three emotions and write one healthy vs. unhealthy response for each. Tier 2: "EQ Simulation Workshop" – read a case of team conflict, identify emotional triggers, and draft a Response Plan outlining how to use awareness, empathy, and regulation. Provide short written case (e.g., "team member takes credit for your work"). Coach on perspective-taking. Ask: "How would you respond, not react?" Encourage written reflection.
4. Reflection / Exit Ticket 2-3 min "Why is EQ as valuable as technical skill?" Emphasize that EQ builds trust and career longevity.

Objectives

  • Identify emotions that affect workplace behavior.
  • Apply self-awareness, empathy, and regulation to manage conflict.
  • Reflect on how EQ supports leadership and collaboration.

Preparation: Select or print a 1-paragraph conflict scenario; optional: demonstrate tone control visually (voice level, stance).